FAQ

We provide a size chart on each product page to help you determine the best size for you, please, see the tab “Measurements”. You can also reach out to our customer service team for assistance.

Yes, if you have received your order and need a different size, you will need to return the original garment and place a new order for the correct size.

Yes, we do offer international shipping. Shipping rates and delivery times will vary based on your location.

Delivery times will vary based on your location and the shipping method you choose. You can find more information on delivery times in the checkout process or by contacting our customer service team.

If you’re not satisfied with your purchase, you can return it within 14 days of receiving it for a full refund or exchange. Please refer to our Terms and Conditions for more details.

You will receive a tracking number via email once your order has shipped. 

We accept credit and debit card. In Sweden, we also provide payment solutions via Klarna

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to assist you.

We currently only operate online, but we’re exploring the possibility of opening physical stores in the future.

We have several retailers that you can find here.

If you need to make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to assist you.

You can stay updated on new arrivals and promotions by signing up for our email newsletter or following us on social media.

We provide a care guide on our website with general tips for caring for your clothing items. You’ll find the care instructions here.

For orders within the European Union (EU), Value Added Tax (VAT) is included in the prices. However, for orders outside the EU, Coloniaire is not responsible for any additional costs that may arise in the form of taxes, duties, or other fees imposed by customs or other authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. We recommend checking with your local customs office for more information on the potential charges that may be applicable to your order. Please note that any taxes, customs duties, or other fees will not be refunded if you choose to return the goods.

Contact us

You are welcome to contact us in the form below and we will be in touch.