Terms and Conditions
These terms and conditions apply to all purchase orders submitted to Coloniaire’s online store on www.coloniaire.com (in the following referred to as the “online store”), covering all purchase agreements that a consumer enters into online with Castorum AB, hereinafter referred to as “Coloniaire”. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the online store. You can find the last date for modification at the bottom of this page.
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Coloniaire to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the online store, Coloniaire will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the online store you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Coloniaire reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.
To place an order in the online store you must be at least 18 years old and not under guardianship. Coloniaire presumes that minors who carry out purchases on www.coloniaire.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.
Right of withdrawal
Orders are delivered free of charge if the pre-selected free delivery option is used. For specific areas, additional delivery options with shipping charges may be shown as available.
You have full right of cancellation within 14 days of receiving the item. When returning goods that have been handled to a greater extent than was necessary to determine the goods’ properties and function, the consumer compensates us for the possible reduction in value that has occurred. The extent of the reduction in value is determined by Coloniaire.
The right of withdrawal can be used provided that the product is returned together with the labels and original packaging that come with the product. As a customer, you have the right to examine the product, but you must not break seals. For cases where the associated case, packaging, information folder and certificate of authenticity are not included when exercising the right of withdrawal, Coloniaire has the right to refuse the return. When returning goods that were delivered with home delivery, the same return routines apply as for other shipping methods.
Return: You can return your goods to Coloniaire within 14 days and get a refund if you regret it. The cancellation period begins on the day you received your order. The return shipping is paid by you, as the customer.
In the event of an incorrect shipment, you can choose between getting a new item or a full refund.
All returned goods must be carefully packaged to avoid damage to the goods. You as the customer are responsible for the transport risk back to Coloniaire.
Complaints: If you complain about your product due to damage or faulty production, we will make a manual assessment and possibly request the product if necessary.
The first commitment in the event of a complaint is to rectify the fault. If this does not work and the complaint is approved, we will replace you with a new product.
If we are unable to replace you with a similar item, you have the right to cancel the purchase and have the money refunded.
Reimbursement normally takes place within 14 working days from the time we receive and approve your return. We can only make a refund in the same way and to the same account that was used at the time of purchase.
If the order value is less than 5000 SEK / 500 USD/EUR/GBP, you, as a customer, will only be provided with shipping options for a cost, and the shipping cost are not refundable upon return.
For orders over 5000 SEK / 500 USD/EUR, free shipping options are given. For orders where the order value exceeds 5000 SEK / 500 USD/EUR and the free shipping option is used to then return the full order or a part of the order that makes the total order value less than 5000 SEK / 500 USD/EUR, the shipping cost is charged as below:
Sweden: 79-200 SEK
Within Europe (Including United Kingdom): 12-30 EUR
USA & CANADA: 15-40 USD
All other countries: 15-40 USD
Coloniaire accepts and processes the purchase orders in the same succession that they are submitted to the online store. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Sweden is 1-2 business days with DHL (Mon-Fri) after Coloniaire has accepted and confirmed your order. For international shipments, delivery times are normally 2-5 business days (Mon-Fri) with UPS and are free of charge. For express delivery there will be an extra charge. If selecting express shipping, the shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.
Packages returned as underliverable
If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a free covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.
Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.
All dispatched items are insured by Coloniaire. Should you discover any damage to the package prior to opening it please report this to Coloniaire at firstname.lastname@example.org and the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by Coloniaire free of charge.
The warranty covers goods that are faulty according to applicable consumer protection legislation. If you wish to make a warranty based return, fill in the back of the paper that you receive with your delivery and put it in the return parcel. Complaints made within two months after your discover the defect are always considered to have been reported in good time. When we received the goods, and the claim has been approved, we will send your new product. If the product is out of stock, we refund you spent money for the goods including the original cost of shipment. Note that the cost to deliver a package to you is the same regardless of how many items you purchased. Due to this we do dot refund the original shipment fee at a partial return
During force majeure the obligations of Coloniaire are postponed and we have the right to terminate the agreement without any obligation to pay damages in such cases. Force majeure means circumstances beyond our control, including war, strikes, illness of personnel, transportation disruptions, import / export bans, whether this occurs in the company or of its suppliers.
Payment can be carried out by credit cards as Mastercard or Visa or via PayPal. Coloniaire reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Coloniaire reserves the right to decline a purchase.
Occasionally there may be information in the online store that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the online store is inaccurate at any time without prior notice (including after you have submitted your order).
The prices in our online store constitute the total price (including VAT), but do not include express delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.
Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.
Once we receive your order, you will receive a confirmation by e-mail. Make sure that your order is correct. If you have any concerns feel free to contact our customer service: email@example.com
Last date of modification: 2023-08-22